A Managed Service Provider is a technology company that allows businesses to offload specific technology operations to them, instead of keeping that responsibility, and headache, in-house.
Sorry, I had to stop typing for a second to let out a colossal yawn.
Managed Services are not exciting. They’re not exciting to talk about or to think about, but that’s kind of the whole point of them. The day to day operations of your business’s technology shouldn’t be exciting. If it is exciting, it’s because something has broken and you’re tearing your hair out getting it running again.
So, essentially, a Managed Service Provider IT Support Company makes your life less exciting. I have personally been making people’s lives duller for over two decades now, so I can attest to that.
They also give you back some of your day, which you can spend (watching Netflix) growing your business.
Imagine all the free time you’d have if you weren’t (punching your laptop screen) fixing technology issues.
You could finally spend some quality time with your spouse. Or some exhausting time with your children.
So now we’ve determined what a managed service provider is, and how they make you yawn uncontrollably, and why you absolutely must get one of your own, what should you hand over to them?
At the very least, you should hand over the day to day management of your existing technology infrastructure. A good managed service provider will do this for a flat monthly fee per device (server, desktop/laptop, printer, etc.) on a month-to-month basis, giving you the flexibility to grab it all back with a month’s notice if things don’t work out as intended. They often do so with an all-you-can-eat buffet style agreement so that if you do have an issue, it’s fully covered in the fee, and there are no unexpected costs in a later bill.
This first step will immediately make your life easier, if you’ve picked the right company.
So what next?
Well, there’s bound to be something exciting you’ve been wanting to do with technology but have been putting off indefinitely, because you’re just too busy with what you already have on your plate to think about adding more to it. Now you’ve got time to at least start thinking about it, and an interested party to talk about it with. That’s right, a good managed service provider doesn’t just provide a limited number of managed services, they also become your trusted technology adviser.
Have you been thinking about rolling out a secure set of apps to your employee’s phones? Done.
How about finally putting in a backup and restore solution for your precious company data? Done.